Privacy Policy

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Vitefait Privacy Policy

Last updated: December 27, 2024

  1. General Information

The company ÉVOLUSS, headquartered at Chemin Poirirer, 97213 Gros-Morne, acts as the data controller for the personal data collected on the Vitefait platform.

For any questions regarding data protection, you can contact our Data Protection Officer (DPO) via email at: support@vitefait.fr.

This privacy policy explains:

  • The types of data collected.
  • The purposes of its use.
  • Your rights as a user.
  • The measures implemented to ensure the confidentiality and security of your data.
  1. Purposes of Data Processing

Your personal data is collected and used for the following purposes:

  1. Service provision: Managing requests, connecting users, facilitating communication between individuals and professionals.
  2. Account creation and management: Registration, verification, and profile customization.
  3. Commercial or marketing communication: Promotional offers, newsletters (only with your explicit consent).
  4. Improving user experience: Content personalization, user feedback management, statistics.
  5. Compliance with legal obligations: Fraud prevention, compliance with applicable laws.
  6. Statistics and analysis: Usage trend analysis to optimize our services.
  1. Data Collected

3.1. Categories of data

We collect various types of data, including:

  • Identity and contact data: Name, surname, email, phone number, postal address.
  • Financial data: Credit card number, bank details for payments and refunds.
  • Technical data: IP address, connection logs, session identifiers, cookies.
  • Professional data: Certifications, qualifications, administrative documents (for professionals).
  • Behavioral data: Usage history of the platform, interactions with other users.

3.2. Data collection methods

Data is collected through:

  • Direct collection: When you fill out a form or interact with our platform.
  • Indirect collection: Through cookies, tracking technologies, or external partners.

3.3. Data sources

  • You, through forms and interactions.
  • External partners (technical providers, analytical services).
  • Analytical tools and log files.
  1. Data Sharing

4.1. Partners and recipients

Your data may be shared with:

  • Technical service providers: Hosting, messaging, maintenance, payment management.
  • Commercial partners: For complementary services, only with your consent.
  • Legal authorities: If required by law or during judicial investigations.

4.2. International transfers

No data transfers outside the European Union are currently performed. If such transfers become necessary, they will be governed by safeguards compliant with GDPR requirements.

  1. Data Retention Period

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Maximum retention periods are as follows:

  • Account data: Until account deletion or 3 years after the last interaction.
  • Financial data: Up to 5 years, in compliance with legal obligations.
  • Technical data: Up to 1 year after collection.
  • Data related to disputes: For the legally required duration to resolve disputes.

Data may be anonymized for statistical analysis after retention periods.

  1. Your Rights

6.1. Recognized rights

Under GDPR, you have the following rights:

  1. Right of access: You can request a copy of the data we hold about you.
  2. Right of rectification: You can request the correction of inaccurate or incomplete data.
  3. Right to erasure: You can request the deletion of your personal data.
  4. Right to object: You can object to certain processing, including commercial communications.
  5. Right to data portability: You can request a copy of your data in a structured, readable format.
  6. Right to withdraw consent: You can withdraw your consent at any time.

6.2. Exercising your rights

To exercise your rights, you can submit your request via:

  • Our online form.
  • Email at: support@vitefait.fr.

All requests will be processed within 48 working hours.

  1. Data Security

7.1. Technical and organizational measures

To protect your data, we use:

  • Data encryption: Protecting sensitive data in transit and at rest.
  • Access controls: Limiting access to authorized personnel.
  • Regular monitoring: Detecting and preventing security breaches.

7.2. Breach notifications

In case of a personal data breach, you will be informed within the legally required timeframes, as will the CNIL.

  1. Cookies and Tracking Technologies

8.1. Use of cookies

Cookies are used to:

  1. Ensure proper platform functionality.
  2. Measure audience and performance.
  3. Display personalized content (targeted ads, if consent is given).

8.2. Consent management

A consent manager allows you to:

  • Accept or refuse cookies upon your first visit.
  • Modify your preferences at any time.
  1. Specific Cases

9.1. Underage users

The platform is reserved for individuals aged 18 years and older.

9.2. Advertising and remarketing

We use advertising and analytical tools (such as Google Analytics) to improve our services.

  1. Policy Changes

This policy may be updated to reflect legal or technical changes. You will be informed of any updates via:

  • A notification on the platform.
  • An email, if you are a registered user.
  1. Supervisory Authority

If you believe your rights have not been respected, you can contact the CNIL:

  • Website: www.cnil.fr.
  • Address: 3 Place de Fontenoy, 75007 Paris, France.

For any additional questions or requests, contact us at support@vitefait.fr.